Our stock levels update in real time. If it says “In stock,” we have the instrument ready to go.

Yes — most of our instruments are on display at our Telford shop, so you’re welcome to try before you buy.

Every pre-owned item is given a condition grade (Mint, Very Good, Good, etc.), which appears automatically under the description on the product page. Any notable damage, missing parts, or accessories will always be mentioned in the description.

Yes — sometimes we stock items that may have been on display, used for demo, or have minor cosmetic marks. These are discounted accordingly and clearly described.

Yes — we accept most major credit/debit cards (Visa, Mastercard, etc.). Bank transfer is also available; if you choose this, we’ll hold the item until funds clear.

Not at the moment, but we are working towards offering finance in the future.

Not officially, but if you see the same item in stock elsewhere, send us the details. We’ll always try to be competitive where possible.

Once your order is confirmed, you’ll receive a confirmation email. We’ll also send tracking information or collection details when your order is ready.

No — due to costs and complications, we only ship within the UK.

Yes — select “Pickup” at checkout. You’ll get an email once your order is ready. Full details are on our Click & Collect page

We aim to dispatch all orders the next working day. Delivery usually takes 2–3 working days.

Please contact us within 24 hours. We’ll arrange collection and, once returned, process a full refund.

Yes — all pre-owned items come with a 3-month warranty.

For online orders, you have 14 days from delivery to let us know. We’ll arrange collection, but return postage costs aren’t covered, and a small restocking fee applies.

In-store purchases can only be returned if faulty. If you change your mind, we can offer an exchange but not a refund.

Yes — we’re always looking for quality instruments and gear. Visit our Sell It / Trade It page for more details.

Yes — part exchange is welcome. Check our Sell It / Trade It page for how it works.

We use various online marketplaces, our own sales records, market demand, and the condition of the instrument (including modifications or damage) when valuing your item. We may decline items that don’t meet certain criteria.

No — we only buy or trade outright and do not currently offer commission sales.

No — our shop is located on Wellington high street, which is in a pedestrianised area. However, there are plenty of free car parks within a 5-minute walk.